Gain a better understanding of customer behaviour, their experience and how that shapes the approach and business decisions of the market leaders.
The Dutch challenger bank was struggling to achieve a high coverage of merchant reconciliation such as merchant name, logo and payment category, with low costs. In this case study, we are deep diving into how bunq’s data coverage has increased by 300% with minimum cost and what key features bunq build on top of enriched payment data provided by Dateio’s TapiX API.
The biggest giants like Amazon, Facebook and such are leading the global market in a way which is affecting the majority of industries. They provide their clients with amazing experience when using their services. The security, trust or the number of features is no longer a dealbreaker in a customer’s journey when choosing a bank – UX is the key.
Managing your finances can feel a lot like exercising – you know you should be doing it, it is only efficient if you do it regularly and you can see the positive effects better in the long‑run. There is however one distinctive difference. Unlike exercising, due to technology advancements in the recent years, the amount of time and effort that users have to invest into managing their finances has decreased significantly.