User experience (UX) today goes beyond a nice-looking interface or a conveniently usable application; it is about making data actionable, intuitive, and applicable in whatever interaction is made by the user.
The fintech industry can be a crowded place. As it continues to grow and evolve, staying updated on the latest trends and innovations becomes more important than ever. LinkedIn is a goldmine for discovering influential thought leaders who provide valuable insights, news, and ideas that shape the sector.
Digital banking has advanced considerably, but like in any other industry, many myths and misconceptions are floating around. These often cloud understanding and limit the adoption of new technologies and ways to level up digital banking.
Maintaining customer loyalty has always been and should always be a key priority for financial institutions. With many banks offering similar services and rates, it is imperative to differentiate yourself by creating a unique and satisfying experience tailored to your customers.
Today, the financial world is all about mobile-first convenience. Opening a new account has never been easier. Yet, while an efficient account-opening process gets your foot in the door, it doesn't guarantee a meaningful and, most importantly, long-lasting relationship. The real challenge lies in ensuring that new customers don’t just open an account and fade into inactivity but instead evolve into loyal, profitable clients.
I’m Ondřej Machač, a FinTech enthusiast with a passion for pushing the boundaries of financial technology. I currently manage over 15 bank accounts across the EU, constantly testing them to stay on top of the latest trends in banking and fintech. I regularly share my insights in Fintree, the largest FinTech magazine in the Czech Republic, which I founded. Additionally, I work at Roger, one of the largest Czech fintech companies, which closely collaborates with banks.
User experience (UX) in digital banking isn't merely about good aesthetics. It's deeply rooted in science and psychology, governed by established laws that guide user interactions and decision-making. Here are 11 key UX laws, explained with examples relevant to digital banking applications.
The total number of digital banking customers now stands at approximately 1.1 billion worldwide, and 20 neobanks now serve 10 million or more customers (and 39 with more than 5 million), placing several of them among the top 5 or 10 largest banks in their country. This article summarizes the best of "How to Build a Digital Bank", a detailed guide to building a digital bank, and insights from The Reality of Building a Digital Bank webinar. To complement this narrative and provide a real-world perspective, we present an article on the reality of building a digital bank.
For almost any app in the modern digital age, app store reviews are key to success. They serve as a public measure of your app’s quality and can significantly impact user acquisition and retention. Digital banking is no different. According to a survey by Alchemer, 77% of consumers read at least one review before downloading a free app, and 80% of users will not download an app if they see negative reviews about its performance. Furthermore, research indicates that users are more likely to write a review after a negative experience than a positive one.
Switching banks is more common than one might think. According to a satisfaction survey conducted by J.D. Power, nearly 13% of consumers are expected to switch their primary bank this year. The most common reasons for this shift include high fees, poor customer service, lack of convenient digital banking features, and better offers from competitors. Is there a way to be a part of the client's life journey indefinitely? Let's find out.
Travelling is becoming more popular and digital each year. According to a recent UNWTO survey, international tourist arrivals (overnight visitors) increased by 5% in 2023, reaching 1.4 billion travellers globally. As travel becomes more active, the role of digital banking is evolving accordingly to meet the needs of modern explorers. From seamless transactions to personalised financial services, digital banking is pushing the travel experience to a new level.
According to the German Mobile Banking App Review 2024, 60% of German consumers prefer using their banking app to manage their finances, with nearly one in three sending money via the app at least once a month. This shift towards digital solutions highlights the increasing trust and dependency on mobile banking, driven by both convenience and necessity. So, what are the most popular features that are available to users, and how is the digital market following trends?
Following the updates to the AI Act, it’s essential for banks to ensure their AI systems comply with these new regulations. This guide breaks down the process into manageable steps, making it straightforward for digital banking experts to follow and ensure compliance.
As banking gets more digital, the need for simplification and automation is becoming more apparent. A significant part of that leads to the adoption of APIs (Application Programming Interfaces)in banking. While APIs have been here for a long time, the current surge in digital banking is driven by the demand for real-time payment solutions, advances in open banking regulations, and the necessity for enhanced customer engagement.
As digitalization progresses across markets, a new generation of banks is becoming increasingly popular. We are talking about digital banks, or neobanks, if you will. These banks operate entirely online, offering a suite of financial services without the need for physical branches. APIs, like those from the TapiX team, have been playing a major role in this shift, enabling seamless integration and functionality that enhance user experience and operational efficiency. Let's dive deeper into the process of building a digital bank in 2024.
Automated Teller Machines have evolved significantly since their introduction in the 1960s. Initially designed to dispense cash outside banking hours, ATMs now offer a range of services, from depositing checks to transferring money between accounts. Today, there are over 3.5 million ATMs worldwide that are visited by users on average at least 8-10 times a month. Even cryptocurrency ATMs are on the rise, with more than 39 000 used worldwide.
With the implementation of the EU AI Act providing a regulatory framework for ethical and responsible AI adoption, banks and financial institutions are starting to pay close attention. What exactly is AI used for in modern banking? Let's dive into different use cases and what it means for banks.
For the past several years, AI has captured the attention of many industries, including finance and banking, where it’s been helping institutions to automate many important services and solutions. In the meantime, the European Union has taken a significant step forward with the introduction of the EU AI Act.What exactly is the EU AI Act, and why does it matter? In this article, we'll introduce the basics to provide you with a comprehensive understanding before we explore its implications in more detail and check the AI readiness of the banking sector. According to Arizent survey, 56% of users would welcome the help ofAI in their financial recommendation services while 48% see it as a tool for evaluating credit or loan applications.
While digital banking is undergoing a rapid transformation and growth, a new phenomenon is emerging – Kids Banking. This concept not only represents a revolutionary way for today's children to learn about money but also offers a unique opportunity to develop financial literacy from a very young age. Fintechs such as Pocket, GoHenry and neobanks such as Revolut are jumping on the trend. In this in-depth analysis, we look at the key aspects of Kids Banking, its benefits, challenges and impact on future generations.
Key Performance Indicators (KPIs) serve as crucial tools, allowing banks to measure how effective their digital banking apps are in engaging customers. In this guide, we'll explore seven essential customer success KPIs, complete with straightforward formulas, designed to help banks improve customer engagement, foster loyalty, and reduce churn rates.
Banks are at a crossroads between conservative survival or gradual implementation of new technologies and adaptation to their customers' requirements. Although they have considerable resources and a solid client base, they do not always manage to adapt in time. In this article, we will explore the key reasons for this and highlight the importance of building a spirit of innovation, engaging in technology development and partnering with fintech firms.
Industry leaders, banking professionals, and fintech enthusiasts are eagerly seeking opportunities to explore emerging trends, exchange ideas, and create connections that will shape the future of finance. The year 2025 is on the way and so are the best fintech conferences and events, promising partnerships, ideas and new projects.
Stay ahead in 2025 with these 7 digital banking trends reshaping finance. From hyper-personalization to crypto integration, discover the future of banking.
We decided to provide our insights into the power of strictly MCC-based categorisation and its limits. Categorisation is important for credit risk scoring and it is the basis for Personal Finance Management tools. When we analyzed our categorisation with MCCs, we saw that only 53% of transactions could be easily and reliably categorised based on their MCC code. Let's look at the most frequent problems we identified that make MCC usage more difficult than it may seem at first glance.
As we at SME Banking Club discuss topics connected with the digitalization of SME banking on an everyday basis – during our webinars, publications on the websites, and interviews, in this article, I summarized the main subjects leading banks in the CEE region are thinking about right now.
Everly and TapiX joined forces to organize a panel on the topic of Future of Banking: Gen Z. Join us for an exciting online discussion with speakers from W1tty, MyMonii, Gimi & Lunar on the 7th of December at 4PM CET. In this article we provide highlights regarding the Gen Z Banking landscape
The topic of global warming, long-term sustainability and overall respect for planet Earth has been discussed for decades, across human activities and industries. Today, there is little doubt that climate change poses a real and significant political and economic risk to humanity.
Recently, Simon Koci, the Head of International Partnerships at Tapix by Dateio, was featured in a report, where he discusses his views on the future of fintech. In this article, we highlighted the findings of a recent survey of 100 fintech product specialists and provided insights into latest banking product trends.
SME Banking club sat down with Šimon Kočí, Head of International Partnerships for Tapix by Dateio, who will be moderating a panel discussion on the topic of Cooperation between banks and fintechs the upcoming CEE SME Banking Conference in Prague.
This gathering of experts and professionals not only provided a valuable opportunity for us to learn about the latest trends and developments within the industry but most importantly, our Head of Partnerships, Simon Koci, had a chance to host and moderate a panel discussion on the topic of Cooperation Between Banks and Fintechs.
Banks today have many modern tools and technologies at their disposal that allow them to create a superior user experience for their customers and become their main mobile app. However, many banks are not yet harnessing the full potential of new technologies to keep users active and motivated to use the banking app more often. If you want to retain active and loyal customers, there's no better way than to offer them personalised and modern banking services that are accessible anytime, anywhere.
Sustainability is becoming an increasingly key issue in digital banking, both from the perspective of consumers and from the standpoint of banks reflecting their interests as well as their ESG strategy. The interest also reflects a growing awareness of the climate change we are facing. In this article, we take a detailed look at why green direction and green thinking in banks and their banking applications are coming to the foreground now. We will reflect on the main differences between truly sustainable banking and greenwashing. We will also look at current initiatives that are working in the market to promote sustainability in banking.
The market for digital lending from non-bank lenders and fintech firms is becoming increasingly popular among consumers. It is a modern and innovative form of financing that provides a faster and more accessible alternative to traditional methods. The long queues at bank branches have come to an end. Customers want a loan in a few clicks and they want a card full of benefits to go with it. The BNPL trend with players like Klarna, Zip and Twisto shows this.
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