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À mesure que la numérisation progresse sur tous les marchés, une nouvelle génération de banques est de plus en plus populaire. Nous parlons de banques numériques, ou néobanques, si vous voulez.
Née à l’ère du numérique, la génération Z exige plus de son expérience bancaire que les générations précédentes. Découvrez les fonctionnalités les plus utilisées et les plus demandées.
Nous utilisons tous des données améliorées chaque jour, souvent sans nous en rendre compte. La fonctionnalité de saisie automatique de Google, par exemple, repose sur l'amélioration des données pour offrir aux utilisateurs une expérience de recherche plus intelligente.
Nous avons décidé de donner notre point de vue sur la puissance d'une catégorisation strictement basée sur le MCC et ses limites. La catégorisation est importante pour la notation du risque de crédit et constitue la base des outils de gestion des finances personnelles. Lorsque nous avons analysé notre classement avec les MCC, nous avons constaté que seulement 53 % des transactions pouvaient être classées facilement et de manière fiable en fonction de leur code MCC. Examinons les problèmes les plus fréquents que nous avons identifiés et qui rendent l'utilisation du MCC plus difficile qu'il n'y paraît à première vue.
Alors que nous discutons quotidiennement au Club bancaire des PME de sujets liés à la numérisation des banques des PME – au cours de nos webinaires, publications sur les sites Web et interviews, dans cet article, j’ai résumé les principaux sujets auxquels les principales banques de la région de l’Europe centrale et orientale réfléchissent actuellement.
Everly et Tapix ont uni leurs forces pour organiser un panel sur le thème du futur de la banque : Génération Z. Joignez-vous à nous pour une discussion en ligne passionnante avec des conférenciers de W1tty, MyMonii, Gimi & Lunar le 7 décembre à 16h CET. Dans cet article, nous présentons les principaux faits concernant le paysage bancaire de la génération Z
Le thème du réchauffement climatique, de la durabilité à long terme et du respect général de la planète Terre est discuté depuis des décennies, dans le cadre des activités humaines et des industries. Aujourd'hui, il ne fait aucun doute que le changement climatique représente un risque politique et économique réel et important pour l'humanité.
Depuis plusieurs années, l’IA attire l’attention de nombreux secteurs, notamment la finance et la banque, où elle aide les institutions à automatiser de nombreux services et solutions importants. Dans l'intervalle, l'Union européenne a fait un pas important en avant avec l'introduction de la loi européenne sur l'IA.
Le développement durable devient un enjeu de plus en plus important de la banque numérique, tant du point de vue des consommateurs que du point de vue des banques reflétant leurs intérêts ainsi que leur stratégie ESG. Cet intérêt reflète également une prise de conscience croissante des changements climatiques auxquels nous sommes confrontés. Dans cet article, nous examinons en détail les raisons pour lesquelles l’orientation écologique et la pensée verte dans les banques et leurs applications bancaires sont maintenant mises en avant. Nous réfléchirons aux principales différences entre une banque réellement durable et le greenwashing. Nous examinerons également les initiatives actuelles qui travaillent sur le marché pour promouvoir la durabilité dans le secteur bancaire.
Les banques ont de nombreuses raisons de motiver leurs clients à utiliser plus souvent leurs applications mobiles. Premièrement, cela peut augmenter la rentabilité car les banques peuvent proposer leurs produits et services directement sur l'application. Deuxièmement, l’amélioration de l’expérience client (par exemple, en améliorant les données de paiement) ou l’augmentation de l’efficacité sont d’autres raisons pour lesquelles les banques souhaitent que les clients utilisent l’application.
Les indicateurs clés de performance (KPI) sont des outils essentiels, permettant aux banques de mesurer l'efficacité de leurs applications bancaires numériques pour engager les clients. Dans ce guide, nous explorerons sept indicateurs clés de réussite client essentiels, assortis de formules simples, conçus pour aider les banques à améliorer l'engagement des clients, à les fidéliser et à réduire les taux de désabonnement.
Selon l’étude allemande Mobile Banking App Review 2024, 60% des consommateurs allemands préfèrent utiliser leur application bancaire pour gérer leurs finances, près d’un sur trois envoyant de l’argent via l’application au moins une fois par mois.
Gardez une longueur d’avance en 2025 avec ces 7 tendances des banques numériques qui remodèlent la finance. De l’hyper-personnalisation à l’intégration de cryptomonnaies, découvrez l’avenir de la banque.
Début 2021, Mastercard a introduit une règle pour ses émetteurs européens de cartes connue sous le nom de AN 4569 - Revised Standards for the Display of Enhanced Merchant Data.
Alors que la banque numérique connaît une transformation et une croissance rapides, un nouveau phénomène émerge : les services bancaires pour enfants. Ce concept représente non seulement une façon révolutionnaire pour les enfants d'aujourd'hui d'apprendre l'argent, mais offre également une occasion unique de développer des connaissances financières dès leur plus jeune âge.
Maintaining customer loyalty has always been and should always be a key priority for financial institutions. With many banks offering similar services and rates, it is imperative to differentiate yourself by creating a unique and satisfying experience tailored to your customers.
Today, the financial world is all about mobile-first convenience. Opening a new account has never been easier. Yet, while an efficient account-opening process gets your foot in the door, it doesn't guarantee a meaningful and, most importantly, long-lasting relationship. The real challenge lies in ensuring that new customers don’t just open an account and fade into inactivity but instead evolve into loyal, profitable clients.
Digital banking is more than just keeping up with technology—it's about understanding what customers need and delivering real value. Michal Plzák, Head of Digital Banking at Raiffeisenbank Czech Republic, has been doing just that for over 20 years.
I’m Ondřej Machač, a FinTech enthusiast with a passion for pushing the boundaries of financial technology. I currently manage over 15 bank accounts across the EU, constantly testing them to stay on top of the latest trends in banking and fintech. I regularly share my insights in Fintree, the largest FinTech magazine in the Czech Republic, which I founded. Additionally, I work at Roger, one of the largest Czech fintech companies, which closely collaborates with banks.
Personal Finance Management is designed to help consumers track their spending, set budgets, and achieve their financial goals, but in the past years, it has become much more than that. Digital banks like bunq or Tomorrow are starting to offer additional features to help customers see how their spending affects the environment around them. We are talking about checking your carbon footprint with a breakdown of spending categories, savings pockets or category restrictions for better control of your finances.
User experience (UX) in digital banking isn't merely about good aesthetics. It's deeply rooted in science and psychology, governed by established laws that guide user interactions and decision-making. Here are 11 key UX laws, explained with examples relevant to digital banking applications.
Today, convenience and instant access to information is what makes or breaks the service. Banking has transitioned from paper statements and bank tellers to seamless digital experiences. A bank's primary touchpoint with its customers is through transaction detail – a very core of financial transparency and personal finance management. But what makes transaction details insightful and why do they matter so much?
The total number of digital banking customers now stands at approximately 1.1 billion worldwide, and 20 neobanks now serve 10 million or more customers (and 39 with more than 5 million), placing several of them among the top 5 or 10 largest banks in their country. This article summarizes the best of "How to Build a Digital Bank", a detailed guide to building a digital bank, and insights from The Reality of Building a Digital Bank webinar. To complement this narrative and provide a real-world perspective, we present an article on the reality of building a digital bank.
For almost any app in the modern digital age, app store reviews are key to success. They serve as a public measure of your app’s quality and can significantly impact user acquisition and retention. Digital banking is no different. According to a survey by Alchemer, 77% of consumers read at least one review before downloading a free app, and 80% of users will not download an app if they see negative reviews about its performance. Furthermore, research indicates that users are more likely to write a review after a negative experience than a positive one.
Switching banks is more common than one might think. According to a satisfaction survey conducted by J.D. Power, nearly 13% of consumers are expected to switch their primary bank this year. The most common reasons for this shift include high fees, poor customer service, lack of convenient digital banking features, and better offers from competitors. Is there a way to be a part of the client's life journey indefinitely? Let's find out.
Travelling is becoming more popular and digital each year. According to a recent UNWTO survey, international tourist arrivals (overnight visitors) increased by 5% in 2023, reaching 1.4 billion travellers globally. As travel becomes more active, the role of digital banking is evolving accordingly to meet the needs of modern explorers. From seamless transactions to personalised financial services, digital banking is pushing the travel experience to a new level.
For many decades, credit scoring has built the foundation of financial risk assessment and provided banks and other financial institutions with a quantitative view of a borrower's creditworthiness. Traditionally, credit scores are derived from a combination of factors that include payment history, credit utilization, the length of credit history, types of credit used, and recent credit inquiries. These data points offer a very narrow window into the financial behavior of a borrower and often lead to misjudgments in lending decisions. A modern answer to this is smart data. Or, more precisely, enriched data.
Chargebacks are an important tool providing clients with the ability to dispute transactions and reclaim funds. These happen when a client contacts their bank to reverse a transaction, often because they believe the transaction was unauthorized, fraudulent, or incorrect. Chargebacks themselves also present significant challenges for merchants, banks, and fintech companies, often resulting in substantial financial losses. And the rise of digital banking has only magnified the importance of efficient chargeback management. With many automation tools available, banks need to understand that prevention is often the cheapest and smartest option available, making clear payment history more important than ever.
Following the updates to the AI Act, it’s essential for banks to ensure their AI systems comply with these new regulations. This guide breaks down the process into manageable steps, making it straightforward for digital banking experts to follow and ensure compliance.
As banking gets more digital, the need for simplification and automation is becoming more apparent. A significant part of that leads to the adoption of APIs (Application Programming Interfaces)in banking. While APIs have been here for a long time, the current surge in digital banking is driven by the demand for real-time payment solutions, advances in open banking regulations, and the necessity for enhanced customer engagement.
Automated Teller Machines have evolved significantly since their introduction in the 1960s. Initially designed to dispense cash outside banking hours, ATMs now offer a range of services, from depositing checks to transferring money between accounts. Today, there are over 3.5 million ATMs worldwide that are visited by users on average at least 8-10 times a month. Even cryptocurrency ATMs are on the rise, with more than 39 000 used worldwide.
Developer experience (DX) is all about making tools and services easy to use, well-documented, and supportive of developers' needs. A positive developer experience leads to:
With the implementation of the EU AI Act providing a regulatory framework for ethical and responsible AI adoption, banks and financial institutions are starting to pay close attention. What exactly is AI used for in modern banking? Let's dive into different use cases and what it means for banks.
The way we handle financial transactions has evolved significantly. Despite the advancements in technology, many banks still struggle with proper categorisation – a stepping stone for almost all of digital banking. Most banks rely on Merchant Category Codes (MCCs), which often result in a large portion of transactions being basically "lost in translation". This lack of granularity can lead to missed insights and underwhelming customer experiences.
Swisscard partnered with Tapix to comply with Mastercard AN4569, seizing the opportunity to redefine the user experience while meeting industry standards. As a key player in the financial sector, Swisscard recognized the importance of adhering to the stringent requirements of Mastercard AN4569 and chose Tapix as their solution partner. This strategic decision ensured compliance but also transformed the way their customers engage with transaction data.
Banks are at a crossroads between conservative survival or gradual implementation of new technologies and adaptation to their customers' requirements. Although they have considerable resources and a solid client base, they do not always manage to adapt in time. In this article, we will explore the key reasons for this and highlight the importance of building a spirit of innovation, engaging in technology development and partnering with fintech firms.
Industry leaders, banking professionals, and fintech enthusiasts are eagerly seeking opportunities to explore emerging trends, exchange ideas, and create connections that will shape the future of finance. The year 2024 is on the way and so are the best fintech conferences and events, promising partnerships, ideas and new projects.
Discover how Tapix revolutionizes SME banking with innovative features like GPS transaction limits, EcoTrack for environmental responsibility, or automated approvals.
Discover the strategic importance of allocating a budget for Mastercard AN 4569 compliance. Enhance user trust, mitigate risks, and gain a competitive edge in digital finance.
Explore the pros and cons of in-house development vs. third-party solutions for Mastercard AN4569 compliance. Make the right choice for your business's payment data enrichment journey.
Twisto is a FinTech that enables their clients to shop now and pay later when it suits them. Thanks to the implementation of Tapix, Twisto users can additionally review their expenses and check where the purchase was made.
Enhance your user experience by meeting Mastercard AN4569 requirements. Elevate UI design, showcase visual data, and meet revised standards for enriched payment data
Explore 5 use cases for Mastercard AN4569 compliance that go beyond minimum requirements. Unlock key insights for enhanced analytics, and customer-centric financial services.
bunq - the Dutch challenger bank was struggling to achieve a high coverage of merchant reconciliation. Learn more about how Tapix helped them through payment data enhancement.
Data is the most valuable commodity of the 21st century, and its importance is growing daily across industries. Finance and payments are good examples of this. Find out what the new Mastercard Mandate means for banks and fintechs.
Have you ever hesitated to go into a car dealership for fear of being mobbed by hungry salesmen? Bank account holders feel the same way about banks that are too aggressive with cross-selling efforts. Rather than taking a scatter-shot approach that catches customers in the crossfire, banks should target those customers who might buy the product.
Dateio, Czech pioneer in payment data enrichment, has partnered with YAP, the leading fintech revolutionizing the digital banking experience in MENASA, to provide YAP’s client with clarity around their spending.
Innovative REST API service, Tapix, announces a partnership with Bitpanda, a leading cryptocurrency and investment platform, to fuel their transaction history with enriched payment data.
Data is the key to understanding the customer and the long-term success of any business, so it's no wonder it's a sought-after commodity. Accurate and detailed data not only unlocks the door to further business growth, but also increases customer satisfaction.
Recently, Simon Koci, the Head of International Partnerships at Tapix by Dateio, was featured in a report, where he discusses his views on the future of fintech. In this article, we highlighted the findings of a recent survey of 100 fintech product specialists and provided insights into latest banking product trends.
Cleaning data from payment transactions was initially an painstaking manual task. Seven years ago, we were learning to understand data, googling and searching the web for data. We started with a few thousand enriched transactions a month, but gradually we algorithmized the manual work and built our data engine. Today, we process thousands of times more transactions with a huge degree of automation.
SME Banking club sat down with Šimon Kočí, Head of International Partnerships for Tapix by Dateio, who will be moderating a panel discussion on the topic of Cooperation between banks and fintechs the upcoming CEE SME Banking Conference in Prague.
This gathering of experts and professionals not only provided a valuable opportunity for us to learn about the latest trends and developments within the industry but most importantly, our Head of Partnerships, Simon Koci, had a chance to host and moderate a panel discussion on the topic of Cooperation Between Banks and Fintechs.
Today, Tapix is excited to announce its partnership with Reflect, the first neobank in Jordan. This partnership will bring Tapix's enriched payment data to Reflect's App users, providing a better customer experience and better control of their money. Enriched payment data brings valuable insights into customer behavior, which can help banks like Reflect offer better services to their users.
Tracking financial flows is one of the key elements of banking, and payment data enrichment is becoming an increasingly important tool for banks to improve their services and minimise risk. In this article, we look at why it is so important in banking and how to get started.
Tapix, the leading Czech fintech company renowned for its innovative payment data enrichment solution, is thrilled to announce its expansion into the LATAM region fulfilled in record time of 6 weeks from first chat to launch. This strategic move comes on the heels of remarkable success in other markets, and it further strengthens Dateio's commitment to enhancing user experiences and driving data-driven insights in the banking and fintech industry.
How do you improve your digital banking app? Data is a key resource in this regard. Through data enrichment and subsequent analytics, banks can gain a deeper understanding of their customers, optimize their operations and come up with new opportunities for their customers. In this article, we will focus on leveraging the underlying data from MCC codes and enriching it. This knowledge is one of the pillars of the success of neobanks like bunq or Revolut, so don’t be left behind.
In an exciting move towards promoting sustainable practices and empowering users to make eco-conscious decisions, bunq has successfully integrated Dateio's latest product, Tapix EcoTrack, into its banking app. This integration marks a significant step forward in fostering collaboration between two industry leaders and revolutionizing the way consumers engage with their carbon footprint.
In today’s fintech era, it’s crucial to understand how we can use our customers’ data to make better decisions and understand their needs more deeply. But how exactly can we use this data, what types of data do we have and what can we get out of it?
The market for digital lending from non-bank lenders and fintech firms is becoming increasingly popular among consumers. It is a modern and innovative form of financing that provides a faster and more accessible alternative to traditional methods. The long queues at bank branches have come to an end. Customers want a loan in a few clicks and they want a card full of benefits to go with it. The BNPL trend with players like Klarna, Zip and Twisto shows this.
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